Terms and Conditions

1. What Quadbay is

Quadbay is an online marketplace where people list and buy products, rent items, find rooms and stays, hire services and find jobs. Quadbay connects buyers and sellers. We are not the seller, buyer, landlord, employer or service provider in any deal, and we do not own, inspect or hold the goods.

Quadbay never delivers anything. Buyers and sellers arrange handover or delivery between themselves.

2. Your account

You must give true information, be at least 18 years old (or have the legal capacity to contract where you live), and keep your password private. You are responsible for everything done through your account. Tell us at once if you think someone else has used it.

Your account name must be your real name. It must match the name on any Payder wallet or payout bank account you link, and it cannot be changed while a wallet is linked.

Student accounts: choosing "student" at sign-up creates a non-student account until our team approves your student ID. Student status (and the lower seller commission that comes with it) ends when your stated graduation year has passed. Giving a false or someone else's ID is a breach of these Terms.

3. Prices, fees and commission

Buyers pay no commission or fee to Quadbay on top of the listed price.

Sellers pay Quadbay a commission on the item subtotal of each completed order. The current rates, for students and non-students, are set by us and shown in the app. We may change them; a change applies to orders placed after it.

For online orders the commission is taken automatically from the seller's payment. For cash orders the commission is added to a balance the seller owes us. We take it from the seller's next online payment, or the seller can pay it by card or from their linked Payder wallet. If the balance goes above the limit shown in the app, cash orders are paused until it is paid.

Wallet payments to us (commission, subscriptions) only leave a wallet when its owner approves that specific request in the Payder app with their PIN.

4. Online payments and the handover code

Online payments are processed by Payder, which holds the money in escrow. The buyer's money is released to the seller only after the buyer confirms they received the item. At handover the buyer shows the seller a 6-digit code; the seller enters it to confirm the handover and release the payment.

We never pay a seller just because time has passed. If an online deal is not confirmed within the deal window shown in the app, the order is cancelled and the buyer is refunded in full. Payder's own terms also apply to payments and wallets.

If there is a problem, the buyer should report it before confirming. Our team may review the evidence and decide to refund the buyer or release the payment to the seller. Our decision on a disputed online payment is final within Quadbay, but does not take away your legal rights.

To receive online payments a seller must link a Payder wallet in their own name. Unlinking is a request: our team may first ask the seller to clear any commission owed, and may refuse while online orders or bookings are still in progress.

5. Cash orders and subscriptions

Cash orders are paid directly between buyer and seller at handover. They are not covered by payment protection, and Quadbay cannot recover cash for you.

Cash orders are open only to members with an active subscription, as set by us in the app (it may apply to sellers, buyers or both). Subscription plans, prices and lengths are set by us and shown at Account → Subscription. A subscription runs for the days stated and is not renewed automatically. Buying again adds time to the end of a running subscription. Subscription payments are non-refundable except where the law requires, or where we failed to provide the service.

6. Rentals, stays and services

Bookings are requests that the owner may accept or decline. Exact addresses are shown only after acceptance. Any deposit is arranged directly between renter and owner. Service listings are quoted individually, and a quote accepted online is paid into escrow like any online order.

7. What you may not do

Do not list or request anything illegal, stolen, counterfeit, dangerous, or on our list of prohibited items (for example weapons, drugs, exam papers, forged documents). Do not mislead people, harass or threaten anyone, spam, scrape the service, try to break its security, take deals off the platform to avoid commission on online orders, or use the service to launder money or commit fraud.

We may remove listings, hold payments, suspend or close accounts, and report unlawful activity to the authorities when we believe these Terms or the law are broken.

8. Your content

You own what you post, and you give QUAVOX TECHNOLOGIES LTD a free, non-exclusive licence to show it in Quadbay (including in search results, previews and notifications) for as long as it is on the service. You promise you have the right to post it and that it is accurate. Listings must show the real item.

9. Messages and notifications

We contact you mainly by email and in the app. We send text messages only to verify your phone number. You can control optional emails, but we will still send service messages about your account, orders and payments.

10. Liability

Quadbay is provided "as is". We try to keep it available and safe but cannot promise it will be uninterrupted or error-free. We are not responsible for the quality, safety, legality or delivery of items, services or rooms, or for what buyers and sellers do. Meet in safe public places and check items before confirming.

To the extent the law allows, QUAVOX TECHNOLOGIES LTD's total liability to you for any claim about the service is limited to the fees we received from you in the three months before the claim. Nothing in these Terms limits liability that cannot lawfully be limited.

11. Ending your account

You may stop using Quadbay at any time. You cannot close an account that has open orders, bookings or money owed. We may suspend or close an account for breaking these Terms. Rules about money owed, disputes and liability continue after an account closes.

12. Changes

We may update these Terms. If a change is important we will tell you in the app or by email. Continuing to use Quadbay after a change means you accept it.

13. Law and contact

These Terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction, unless the law of your place of residence says otherwise. Quadbay is a product of QUAVOX TECHNOLOGIES LTD, a company registered in Nigeria. Contact us through Help & Support in the app.